Sales Terms
PRICING
Pricing is set in a tiered pricing structure for Commercial pricing and Government Pricing. Government discount pricing is available online, once the account is verified by Pisces Healthcare Solutions.
Certain prices and sales terms are set by the individual contract. If you have any questions on contract related terms, please contact customer service.
All orders whether based on submitted quotations or not, are subject to acceptance and approval by Pisces Healthcare Solutions Inc. executive staff and its officers.
Prices and terms are F.O.B. from one of Pisces Healthcare Solutions distribution centers unless otherwise stated and are subject to change without prior notice.
OCONUS and U.S. Territories: Government Prices reflected on our website may change or have additional shipping and freight charges. To get an exact quote for these areas please call customer service.
PAYMENT TERMS
Government Terms: Standard terms are net 30 days from invoice date or payment by credit card. Credit card information must be provided during the placement of the order, or this can result in orders being on hold for payment details. If purchased through a contract or EFT, those terms are dictated by the contract terms. All orders require a purchase order number.
Commercial Terms: Payment is due at time of order by credit card.
PAYMENT OPTIONS:
Visa, MasterCard, American Express, Government purchase card, EFT, wire transfer, money order or Cashier Check.
Payment must be made in U.S. currency only.
INVOICING:
Pisces Healthcare Solutions invoices are available for download on the website and are automatically sent by email. To download your invoice, please log to access MY ACCOUNT> ORDERS > SEARCH BY PO > ORDER DETAILS.
CANCELLATION POLICY:
Cancellation is dependent on the fulfillment stage of the order. The cancellation request must be made in writing through our direct order messaging system in our website or by email to customerservice@pisceshealth.com. Custom or made to order items cannot be cancelled or may incur a cancellation charge if manufacturer accepts the cancellation. Approved cancellations or orders that have been picked and packaged for shipment may incur a 20% restocking fee.
BACKORDER POLICY
Our fill rates are among the highest in the industry and with three fully operation distribution centers. However, we occasionally experience out-of-stock or backorders on some merchandise. These supply disruptions are not only inconvenient to everyone, they cause delays in getting the products in the hands of our Veterans. Pisces Healthcare Solutions is committed to providing fast communication by the way of our online messaging system in our website that also sends a copy by email informing you of the status of the item. We also try to provide backorder substitutions that are approved by our staff Occupational Therapists that ensures what is being substituted is clinically comparable to what was requested. If you would like to bypass the substitution communication, you can indicate on your POs that clinically comparable substitutes are acceptable.
OTHER TERMS & CONDITIONS
Government Terms: Prices and terms are Net 30 days, with approved credit, unless otherwise stated and are subject to change without prior notice. A purchase order must be issued for each purchase. Purchase agreements shall be construed in accordance with the laws of the State of Florida. The parties agree that any and all claims arising under purchase agreements shall be subject to the jurisdiction of the courts of the State of Florida. Unless otherwise negotiated, full payment is due upon invoicing. Failure to pay invoices in full and within agreed terms may result in held orders.
Commercial terms: Prices and terms are due at time of purchase. Purchase agreements shall be construed in accordance with the laws of the State of Florida. The parties agree that any and all claims arising under purchase agreements shall be subject to the jurisdiction of the courts of the State of Florida. Credits are void 12 months after the date of issue and are valid only against future purchases.
For sales into states where Pisces is not required to collect sales tax, the customer agrees to report, collect and remit all applicable sales and use taxes to the appropriate taxing authority.
If required, the customer is responsible for providing Pisces with documentation of proof of sales tax-exempt status.
POLICY CHANGES:
While every attempt is made to inform customers of policy changes, prices, and terms and conditions may be changed at any time without notice.